expectedwrong hindsight

Remove the Automation, Find the Person

The thin shell between "AI product" and "us-as-a-service" is thinner than you think.

2 min read 236 words #product #ai #positioning #adaptengine
hindsight — nailed it

The pattern of AI-wrapper-around-manual-labor kept getting exposed. Squinting past the automation layer to find the person underneath became a standard due diligence exercise.

There's a category of AI product where, if you squint past the automation layer, you're just looking at a person — or a team of people — doing the thing manually and at scale. The model is incidental. The workflow is the product. Strip the inference calls and you have a service business with a nice dashboard.

I don't mean that as a dismissal. "Us-as-a-service" is a legitimate thing to build. It's just worth knowing which one you're looking at.

The social media presence is worth forgiving — some AI agent intern is generating the CTAs, engagement is king at launch, people genuinely want the prompts. The language being a little slippery doesn't mean the underlying thing is bad. It means someone shipped before the brand voice was locked in, which describes most companies I've respected.

The more interesting exercise, though, is doing the corny messaging yourself — intentionally, as a diagnostic. Sit down and write the most embarrassing, clichéd, LinkedIn-brained version of AdaptEngine's value proposition you can manage. "Unlock the power of adaptive AI to supercharge your workflow synergy." Something like that.

It's excruciating to write and that's the point. Where it feels true, you've found what you actually believe. Where it feels like a lie dressed in business casual, you've found where the positioning still has holes.

The corniest version of the pitch is a mirror. Most people just don't look directly at it.